Install OTRS on Win32


Table of Contents
1. Installations
1.1. Install PERL
1.1.1. Install Additional PERL Packages
1.2. Choosing And Installing The Webserver
1.2.1. Installing Apache
1.2.2. Install Sambar Server
1.3. Install MySQL
1.4. Install OTRS
2. Configuration
2.1. Configuring Perl
2.2. Configuring The Webserver
2.2.1. Configuring Apache
2.2.2. Configuring Sambar
2.2.2.1. Securing /otrs/bin
2.2.2.2. Accelerating PHP and Perl
2.3. Configuring MySQL
2.4. Configuring OTRS
2.4.1. CONFIG.PM
3. The First Start
3.1. System Email Addresses & POP3
3.2. Setup CRON Job(s)
4. Done!

This How-To installs the Open Ticket Request System OTRS on systems running Win32. I tested it on Windows 2000, it should run on Windows 98, 98SE, ME, NT4 and XP, too.

Note Command Boxes
 

Throughout this document, we will need to enter commands directly into the system quite often. We do this in a so called command box. Other names are command line, (DOS) prompt or shell. Here is how to invoke a command box on Windows:

Click Start, then Execute and enter cmd in the dialogue box popping up. Hit Return on your keyboard or click OK. A (usually black) box appears, showing something similar to this:

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>


You may now enter commands such as

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\>cd /d d:\otrs\bin\cgi-bin

D:\otrs\bin\cgi-bin>dir
 Datenträger in Laufwerk D: ist Aurelia
 Datenträgernummer: C8F1-F408

 Verzeichnis von D:\otrs\bin\cgi-bin

20.01.03  00:20         <DIR>          .
20.01.03  00:20         <DIR>          ..
08.06.02  23:37                     10 .cvsignore
18.01.03  02:14                     20 .htaccess
09.01.03  16:06                 20.734 customer.pl
09.01.03  16:06                 19.014 index.pl
03.01.03  17:17                  4.203 installer.pl
03.01.03  17:17                  5.450 pic.pl
               6 Datei(en)         49.431 Bytes
               2 Verzeichnis(se),   9.825.726.464 Bytes frei
D:\otrs\bin\cgi-bin>


This will bring you to your OTRS executable directory and show it's contents. The /d switch tells Windows to also change the drive letter, if necessary, i.e. to directly switch to the given directory.

Please note that this is a sample output only, and it's from my box, a german Windows 2000 installation, as you see. It will probably look different on your box.

You can customize the appearance of command boxes by clicking in the upper left corner of the window and choose Properties.

It will help if you get a little bit comfortable with command boxes and working from the command line in general. Search with Google for help with command lines.